Privacy Policy

1. Introduction

AI Tutor Pakistan ("we," "our," or "us") operates the website aitutorpk.com and the AI Tutor Pakistan mobile application (collectively, the "Platform"). We are committed to protecting the privacy of our users — students, teachers, parents, and school administrators across Pakistan.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

2.1 Account Information

When you register on our Platform, we collect:

• Full name
• Email address
• Phone number
• Role (student, teacher, parent, or school administrator)
• Educational board (FBISE, Punjab, Sindh, KPK, Balochistan)
• Class/grade level
• School name (if applicable)

2.2 Usage Data

We automatically collect information about how you interact with our Platform:

• Pages visited and features used
• Test scores and academic progress
• Chat interactions with our AI tutor
• Time spent on various activities
• Device type and browser information

2.3 Device Information (Mobile App)

When you use our Android application, we may collect:

• Device push notification token (FCM token) for sending notifications
• Device type and operating system version
• Camera access (only when you choose to upload photos for homework)
• Location data (only when explicitly granted for attendance features)

2.4 Payment Information

For subscription payments through JazzCash or EasyPaisa, we collect transaction references. We do not store your complete payment credentials — transactions are processed securely through the respective payment gateways.

3. How We Use Your Information

We use the collected information to:

• Provide personalized AI-powered tutoring aligned with Pakistani board syllabi
• Track academic progress and generate performance reports
• Create and grade tests based on your curriculum
• Send push notifications about assignments, test results, and platform updates
• Enable school administrators to manage students and teachers
• Allow parents to monitor their children's academic progress
• Process subscription payments
• Improve our AI tutoring system and Platform features
• Provide customer support

4. AI Tutoring & Chat Data

Our Platform uses AI technology to provide educational tutoring. When you interact with the AI tutor:

• Chat conversations are stored to provide continuity in tutoring sessions
• Your questions and interactions help us improve the AI's educational responses
• AI responses are generated based on official Pakistani board syllabi and textbooks
• We do not use your chat data for advertising or sell it to third parties

5. Data Sharing

We do not sell your personal data. We may share information only in these circumstances:

• School Administrators: If you are part of a registered school, your academic data may be visible to authorized school staff
• Parents: Student academic progress may be shared with linked parent accounts
• Payment Processors: Transaction data is shared with JazzCash/EasyPaisa for payment processing
• Firebase (Google): Device tokens for push notification delivery
• Legal Requirements: If required by Pakistani law or legal proceedings

6. Data Security

We take the security of your data seriously:

• All data transmission is encrypted using HTTPS/SSL
• Passwords are securely hashed and never stored in plain text
• Database access is restricted and monitored
• Regular security reviews are conducted

While we implement industry-standard security measures, no system is 100% secure. We encourage users to protect their account credentials.

7. Data Retention

We retain your data for as long as your account is active. If you request account deletion:

• Personal information will be deleted within 30 days
• Academic records may be retained in anonymized form for platform improvement
• Payment transaction records are retained as required by Pakistani financial regulations

8. Children's Privacy

Our Platform serves students of all ages across Pakistani educational boards. For students under 13:

• Account creation requires parental or school administrator approval
• We collect only information necessary for educational purposes
• Chat data is monitored to ensure appropriate educational content
• Parents can review and request deletion of their child's data at any time

9. Your Rights

You have the right to:

• Access your personal data stored on our Platform
• Correct inaccurate information in your account
• Delete your account and associated data
• Withdraw consent for optional data collection (location, camera)
• Opt-out of push notifications through your device settings
• Export your academic data upon request

To exercise any of these rights, contact us using the details below.

10. Cookies & Local Storage

Our Platform uses cookies and local storage to:

• Keep you logged in across sessions
• Remember your preferences and settings
• Track usage for platform improvement

You can manage cookies through your browser settings, though this may affect Platform functionality.

11. Third-Party Services

Our Platform uses the following third-party services:

• Google Firebase: Push notifications and analytics
• JazzCash / EasyPaisa: Payment processing

Each service has its own privacy policy governing data handling.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform after changes constitutes acceptance of the updated policy.